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After Sales Service

This section is here to guide you in the rare event that something happens to your cherished device. How many years have you been using your Soken Medical device? It has now been 40 years since we first began introducing our products to the world.

Consider the everyday technology around us:

  • Smartphones: Battery life often begins to decline after just 2 to 3 years.

  • Home Appliances & Audio Equipment: Malfunctions frequently arise within 5 to 10 years.

  • Automobiles: Even with rigorous inspections every 2 or 3 years, keeping a car for over a decade is becoming less common.

Yet, thanks to the incredible care our customers show them, many of our magnetic therapy devices are still working beautifully even after 10 or more years of daily use.

However, as the years pass, it is only natural for components to experience wear and tear. If your trusted device ever requires attention, please use the information below to guide you. We are always here to help.

​All repair inquiries and services are managed directly by our Headquarters. Please tap the button below to call us.

Please scroll to the very bottom of this page to download the Repair Request Form (PDF). For detailed information regarding price guidelines, shipping destinations, and procedures, please refer to the form.

↓↓ Repair Request Forms for Soken & Soken Relax available below ↓↓

Troubleshooting: First Steps to Check Before Requesting a Repair

1. Test the Magnetic Output First

Please use the included tester to check if magnetism is being emitted.

  • How to test: Bring the tester close to the device. If magnetism is active, you will hear a rattling sound as the magnet inside the tester moves.

2. Step-by-Step Checklist

If no magnetism is detected, please check the following points in order.

💡 If you are unable to perform these checks yourself, please contact the retailer where you purchased your device first.

  • Are the main unit and the timer cords securely connected?

    • Note for "Soken Relax" users: The connection between the main unit and the timer can loosen over time with regular use. This is frequently mistaken for a device malfunction.

  • Is the power plug securely inserted into the wall outlet?

    • Try unplugging it and firmly plugging it back in.

  • Has the safety thermostat been activated?

    • Prolonged continuous use may trigger the built-in thermostat to automatically shut off the device for safety. Please wait 1 to 2 hours for the temperature to cool down, then try turning the switch back on.

  • Are you using multiple units?

    • If all connected therapy devices stop emitting magnetism simultaneously, the issue is likely with the Cycle Timer or Mag Switch. Please unplug the therapy device and test it individually to see if it operates on its own.

▼ If you have verified all of the above and the device still does not operate, a malfunction may have occurred.

⚠️ Safety Warning: When to Request Repair or Inspection

For your safety, please immediately stop using the device and send it in for inspection or repair if you notice any of the following signs:

  • The power cord appears frayed or broken.

  • The base/root of the power cord has discolored.

  • Any part of the therapy device or timer is cracked or damaged.

  • The main unit, cord, or timer becomes abnormally hot to the touch.

🚫 Models No Longer Eligible for Repair Service

Please note that we can no longer accept repairs for the following older models due to the end of their service lifecycle:

  • Soken Type B (and older gourd-shaped models)

  • Soken Cycle Timer (3-stage model)

    • Discontinued: November 2010 | Repair support ended: December 2012

  • Soken Cycle Timer (5-stage model)

    • Discontinued: May 1996 | Repair support ended: December 2012

First, please check the model name of your device.

Before Requesting a Repair, Please Verify the Following:

  1. Product Name & Serial Number: Check the label on your device.

  2. Service Eligibility: Confirm whether your model is still eligible for repair or has been discontinued.

ソーケンとタイマー.jpg

Repairable

Electromagnetic therapy device

Soken

610011〜

770041〜

Active Model

マグスイッチ.png

Repairable

Timer

Mag-Switch

306001〜

Active Model

cycle timer.png

Repair Support Ended

SOKEN CYCLE TIMER

Soken Cycle Timer

Timer Settings: 5 stages / 3 stages

No Longer available for purchase.
📞 If you currently use this product, please feel free to call us.

ソーケンリラックス1.jpg

Repairable

Electromagnetic therapy device

Sokenrelax

  • Serial Numbers: From 000005 to all subsequent numbers

  • Serial Numbers: Starting from 509074~ / Starting from 609621~

Active Model

B型_edited.png

Repair Support Ended

Electromagnetic therapy device

Soken Type-B (Older Gourd-Shaped Model)

〜243194

Discontinued: November 1999

Repair & Inspection for

SOKEN and

SOKEN RELAX

We kindly ask you to ship your Soken or Soken Relax to our dedicated Toride Factory. Upon its arrival, we will carefully examine the condition of your device and send you a formal repair estimate.

Repair & Inspection for
Mag Switch

Please send your Mag Switch unit to our Tokyo Headquarters. We offer dedicated consultations for our long-term users. For further details, please contact our "Mag Switch Support Desk" at Headquarters.

Repair & Inspection
for Other OEM Products

We kindly inform our customers that repairs for OEM manufacturing products are managed exclusively by their respective distributors. Unfortunately, we are unable to accept these items directly at our headquarters or factory.

ーー Featured OEM Models ーー

  • Mag Space Series, etc.

Full Details Available Inside:
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